Terms of Service

Please read these Terms of Service ("Terms") carefully before using any products or services offered by Time Rich Living LLC ("Time Rich Living," "TRL," "we," "us," or "our"). These Terms govern your access to and use of our services, including but not limited to our website, mobile application, email communications, and SMS text communications (collectively, the Services).

By signing up, creating an account, joining our email list, or using our Services in any way, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Who We Are

Time Rich Living LLC is a personal life management service based in Maryland. We help clients reclaim time from recurring life-administration tasks by providing a dedicated human life manager supported by proprietary technology. Our Services include, but are not limited to, task coordination, vendor sourcing, scheduling support, proactive calendar management, and personalized life administration, delivered via email, SMS, in-app messaging, and phone as applicable to your plan.

2. Eligibility

You must be at least 18 years of age to use our Services. By using the Services, you represent and warrant that you are 18 years of age or older and that you have the legal capacity to enter into a binding agreement. Our Services are not intended for individuals under 18, and we do not knowingly collect information from minors.

3. Your Account

3.1 Account Creation

To access certain features of our Services, you may be required to create an account and provide information such as your name, email address, phone number, and other details relevant to your service plan. You agree to provide accurate, current, and complete information and to update it as needed.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage resulting from your failure to maintain the security of your account.

3.3 Account Deletion

You may request deletion of your account at any time by contacting us at the address listed in Section 14. Upon deletion, your access to the Services will terminate and your data will be handled in accordance with our Privacy Policy.

4. Description of Services

Time Rich Living provides personal life management services tailored to each client's needs. Services are delivered through one or more of the following channels depending on your plan:

• Email communications
• SMS text messaging
• In-app messaging (when our application is available)
• Phone calls for emergency or escalation situations
• A client-facing web portal (when available)

The specific features and request volume available to you depend on your selected subscription plan. We reserve the right to modify, expand, or limit the features available under any plan with reasonable notice.

5. Subscriptions, Fees, and Payment

5.1 Subscription Plans

Access to our Services is provided on a subscription basis. Subscription plans, pricing, and included features are described on our website and in any order confirmation you receive. We reserve the right to modify pricing with advance notice to you.

5.2 Billing

By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis at the start of each billing cycle. We use a third-party payment processor (currently Stripe, Inc.) to handle payment transactions. By providing your payment information, you authorize Stripe to store and process it in accordance with Stripe's own terms and privacy policy. We do not store full payment card information on our systems.

5.3 Taxes

Stated fees do not include applicable taxes. You are responsible for any taxes, duties, or governmental assessments associated with your purchase, except taxes based on our net income.

5.4 Late or Failed Payments

If your payment fails or is overdue, we may suspend or downgrade your access to the Services until payment is received.

5.5 No Refunds

Except as required by applicable law or as expressly stated in your plan terms, all payments are non-refundable. If we terminate your account for cause, you will not be entitled to a refund for any unused portion of your subscription. If you terminate because of our uncured material breach, we will refund a prorated amount for the unused portion of your billing period.

5.6 Cancellation

You may cancel your subscription at any time by contacting us or using the cancellation option in your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to the Services through the end of that period.

6. Acceptable Use

You agree to use our Services only for lawful, personal purposes and in accordance with these Terms. You agree that you will not:

• Use the Services in any way that violates applicable federal, state, local, or international law or regulation
• Provide false or misleading information to us or your life manager
• Use the Services to facilitate any illegal activity or to harm any third party
• Attempt to access, interfere with, or damage our systems or technology infrastructure
• Reverse engineer, decompile, or otherwise attempt to extract the source code or proprietary logic underlying our Services
• Resell, sublicense, or otherwise transfer access to our Services to any third party
• Use automated tools or systems to interact with our Services without our written consent

We reserve the right to suspend or terminate your access to the Services immediately if we determine, in our sole discretion, that you have violated these terms or engaged in conduct harmful to us, our clients, or third parties.

7. Your Content and Information

7.1 Information You Provide

In the course of using our Services, you will provide us with personal information, preferences, and life details necessary for us to serve you effectively. You represent that you have the right to share this information with us and that doing so does not violate any agreement you have with a third party.

7.2 License to Your Information

You grant Time Rich Living a limited, non-exclusive, royalty-free license to access, use, store, and process the information you provide solely for the purpose of delivering our Services to you, improving our Services, and operating our business as described in our Privacy Policy. We do not claim ownership of your personal information.

7.3 Accuracy

You are responsible for ensuring that the information you provide to us is accurate and up to date. We are not responsible for errors or service failures resulting from inaccurate information you provide.

8. AI and Technology

Our Services use proprietary technology, including artificial intelligence, to support your life manager in fulfilling your requests, routing tasks, surfacing relevant vendors, and providing proactive recommendations. You acknowledge that:

• AI-generated suggestions, vendor recommendations, and automated outputs are provided to assist, not replace, human judgment
• Your life manager reviews and oversees AI-assisted outputs before they are acted upon on your behalf
• You retain full control over any action taken in your name; we will not execute transactions or make commitments on your behalf without your explicit authorization
• You may choose to opt in to allow Time Rich Living to use your data to train and improve our AI systems. This opt-in is located in your account settings and can be withdrawn at any time. If you have not opted in, your personal data will not be used for AI training purposes.

9. Third-Party Services and Vendors

Our Services may involve recommending, coordinating with, or facilitating access to third-party vendors and service providers. You acknowledge that:

• Third-party vendors are independent of Time Rich Living and operate under their own terms, policies, and standards
• We are not responsible for the quality, safety, reliability, or actions of any third-party vendor we recommend or coordinate with
• We use reasonable care in curating and recommending vendors, but we make no warranties or guarantees regarding third-party services
• Any transactions you enter into with third-party vendors are solely between you and that vendor

Where we arrange services on your behalf (such as scheduling appointments or placing orders), we do so as your agent and at your direction. You remain the contracting party with any third-party vendor.

10. Brand Partnerships and Product Features

From time to time, Time Rich Living may present you with products, offers, or opportunities from brand partners. You acknowledge that:

• Brand partner features are offered at our discretion and are intended to provide value to you
• We share only aggregated, non-identifying demographic information with brand partners (such as general region, age range, and gender). We do not share your name, contact information, or any individually identifying information with brand partners
• Your engagement with any brand partner offer is entirely voluntary
• If you choose to redeem a brand partner offer, the brand may learn that a redemption occurred through an anonymized code, but will not receive your identity unless you choose to share it directly with them
• Time Rich Living does not receive compensation that depends on your personal information being sold or disclosed to brand partners

11. Intellectual Property

All content, technology, systems, branding, methodologies, and materials made available through the Services, including our proprietary life configuration framework, vendor routing logic, and client portal, are owned by Time Rich Living LLC or our licensors and are protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership interest in our intellectual property.

The Time Rich Living name, logo, and all related marks are trademarks of Time Rich Living LLC. You may not use our trademarks without our prior written consent.

12. Disclaimers and Limitation of Liability

12.1 No Professional Advice

Our Services are personal life management and coordination services. Nothing we provide constitutes legal, financial, medical, psychological, or other licensed professional advice. Always consult a qualified professional for decisions in those areas.

12.2 Service Availability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

12.3 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TIME RICH LIVING LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12.4 Indemnification

You agree to defend, indemnify, and hold harmless Time Rich Living LLC and its members, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the Services; (b) your violation of these Terms; (c) your violation of any third-party right; or (d) any information you provide to us.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to contact us at the address in Section 14 and attempt to resolve the dispute informally. We will attempt to resolve the dispute by contacting you via the email associated with your account. If the dispute is not resolved within thirty (30) days of submission, either party may proceed to arbitration as described below.

13.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH TIME RICH LIVING AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

Except as provided in Section 13.5, you and Time Rich Living agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services, including disputes about the existence, validity, interpretation, breach, or termination of these Terms, will be resolved exclusively by binding individual arbitration, and not in a court of law.

13.3 Arbitration Rules

Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, as modified by these Terms. The AAA Rules are available at www.adr.org. The arbitration will be conducted by a single neutral arbitrator. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

If the amount in dispute is $10,000 or less, the arbitration may be conducted solely on the basis of documents submitted to the arbitrator, or by a non-appearance-based telephonic hearing, at your election. For disputes exceeding $10,000, the arbitration will be held in the county of your billing address or, for non-U.S. residents, in Maryland.

13.4 Class Action Waiver

YOU AND TIME RICH LIVING AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR COLLECTIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this class action waiver is found unenforceable, the entire arbitration agreement in this Section 13 shall be void.

13.5 Exceptions

Notwithstanding the foregoing, either party may bring an individual action in small claims court. Either party may also seek emergency injunctive relief in a court of competent jurisdiction for the alleged infringement or misuse of intellectual property rights, pending the outcome of arbitration.

13.6 Opt-Out

You may opt out of this arbitration agreement by sending written notice to the address in Section 14 within thirty (30) days after you first agree to these Terms. Your notice must include your name, the email address associated with your account, and an unequivocal statement that you wish to opt out. If you opt out, neither party will be required to arbitrate disputes under these Terms, but all other terms remain in full effect.

13.7 Governing Law and Venue

These Terms and any disputes arising hereunder shall be governed by the laws of the State of Maryland, without regard to its conflict-of-law provisions. For disputes not subject to arbitration (including disputes about the enforceability of the class action waiver), you and Time Rich Living consent to exclusive jurisdiction and venue in the state or federal courts located in Maryland.

14. General Terms

14.1 Modifications to These Terms

We may update these Terms at any time. If we make material changes, we will notify you by email or through our Services at least thirty (30) days before the changes take effect. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms.

14.2 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements or policies expressly incorporated herein, constitute the entire agreement between you and Time Rich Living with respect to the Services.

14.3 Severability

If any provision of these Terms is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

14.4 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

14.5 Assignment

You may not assign any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely, including in connection with a merger, acquisition, or sale of all or substantially all of our assets.

14.6 Force Majeure

We will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, cyberattacks, or failures of third-party infrastructure.

14.7 Contact Us